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FAQ

DO OUR PLUMBERS OPERATE 24 HOURS A DAY?

We never close! And when you call our emergency number – 1300 877 448 – you will speak directly to a Plumbers Direct team member, not an answering service or a call centre. With plumbers located across Sydney we can have an emergency plumber at your home or business within the hour.

DO PLUMBERS DIRECT OFFER DISCOUNTED RATES?

Absolutely. We have special rates for Seniors Cardholders and for our VIP members. Membership is free and you will automatically receive a 10% discount.

DO WE CHARGE EXTRA FOR WORK CARRIED OUT ON WEEKENDS OR AFTER BUSINESS HOURS?

No. Plumbers Direct does not charge extra for the work carried out during after hours and weekend work. It is the same as our normal everyday rate.

WHO ARE THE CUSTOMERS?

We work with everyone – from home and unit owners, strata and property managers, cafés, restaurants, hotels, pubs, clubs, offices, factory owners, warehouses, building managers and commercial businesses.

DO WE ACCEPT LARGE CONTRACT WORK AND REGULAR MAINTENANCE CONTRACTS?

Yes we do. We have the size and the strength to be able to manage all range of plumbing jobs – from installation of bathrooms and kitchens into retirement villages and nursing homes to the maintenance of plumbing for councils, schools and hospitals, Plumbers Direct can help with all plumbing services

WHAT MAKES US DIFFERENT FROM ANY OTHER PLUMBERS?

We care. We care about our customers, we care about the work we do and we care about our staff.

We are not a franchise or part of a large chain which means we value the long term relationships we have with our clients. It also means our rates are more competitive because we don’t have to pay a head office outrageous fees for advertising and overheads.

As a family run, Australian owned plumbing business we like to think that we bring our values of honesty and integrity to everything that we do. From the moment you call us you will be treated with respect and courtesy…but most importantly we will fix your plumbing problem professionally.

Take the plunge and call us on 1300 877 448.

WHAT CHARITIES DO YOU SUPPORT?

Giving back is important. As animal lovers we support the RSPCA and the Animal Welfare League, giving those more vulnerable than us a second chance and a voice.

We are also keen supporters of cancer research. Research is the only way that we can achieve a breakthrough so that this generation will be the last one to die from cancer.

24 Hour Plumbing Service - Emergency Plumbing Service - Call 1300 877 448

Are you Storm Ready

Is your property prepared for the current storm season?

  • Is your guttering full of debris?
  • Are your downpipes blocked?
  • Is your stormwater not draining?
  • Have your downpipes come away from the guttering?